INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I track my order?

Once your order is shipped, you can sign into your account. There, click on My Orders and then click on track order. You will see all the updates on your shipment.

What is the Estimated Delivery time?

The estimated dispatch time is 2-4 days and delivery times are as per the Standards of our shipping partners. Due to Covid-19 deliveries may take longer then anticipated but never more than 10-12 days after dispatch.

Can I get my orders delivered at a specific time?

Delivering at a specific time may not always be an option for courier services due to their schedules but we will try our best which is not guaranteed. The delivery person will call you at the time of delivery. You can inform him about your availability and co-ordinate with him.

Why can't I track my order even though it has been shipped?

Courier services usually take up to 24-36 hours to activate the tracking for an order once it’s been shipped. Please check again after the mentioned time.

I missed the delivery of my order today. What should I do?

If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Multiple attempts will be made on consecutive days. You can request them to re-attempt depending on your availability which is also as per the shippers schedule and guidelines.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Contact Details

    Plot: 10664, AL Sajja – Industrial Area Sharjah- United Arab Emirates

    Tel: +971 6 5468311 | 5300880

    Cell: +971-56-5229465

    Email: info@futuremattress.ae

    Website: www.futuremattress.ae